Frequently Asked Questions

Find answers to the most common questions we receive. If you don't see your question, don't hesitate to reach out to us.

Can I cancel my order?


Yes, you may cancel your order before it is processed or shipped. Once it’s fulfilled or in transit, cancellation is no longer possible.

Do I need to return the product if there’s a problem?

➡️ Usually, no return is required. We provide refunds or replacements with photo/video proof.

➡️ In very rare cases, Zendrop may request a return. If so, we’ll provide an address. Customers are responsible for return shipping unless Zendrop states otherwise.

When am I eligible for a refund or replacement?

➡️ You’re covered if:

  • Your order never arrives (USA: after 45 days, Malaysia/Canada: after 60 days)
  • Your item arrives damaged, defective, or missing parts (proof required within 30 days)
  • You receive the wrong item (proof required within 30 days)
  • Your package is marked delivered but not received (non-delivery certificate required)

How do I request a refund or replacement?

➡️ Email us at shalini@theredbeat.store with:

  • Your order number
  • Photos/videos of the issue
  • A short description of the problem

We’ll escalate your case to Zendrop and take care of the resolution.

How long do refunds take?


➡️ Approved refunds are processed within 5–10 business days back to your original payment method.

What situations are non-refundable?


➡️ We cannot refund for:

  • Incorrect shipping address entered by the customer
  • Change of mind (buyer’s remorse)
  • Packages marked delivered without proof of non-receipt


Subscription charges after credits are used

Who pays for return shipping if I need to send something back?




➡️ In rare cases when Zendrop requests a return, the customer is responsible for return shipping unless Zendrop specifies otherwise.



What happens if my tracking shows “delivered” but I didn’t get my package?


➡️ First, check with neighbors, household members, or your local post office.

➡️ If you still cannot locate your package, please request a non-delivery certificate from your local post office so we can file a claim and arrange a refund/replacement.



What proof do you need for a damaged or defective product?



➡️ Clear photos or videos showing the issue. For example:

  • Broken or missing parts
  • Non-functioning product
  • Packaging damage with the product visible

This helps Zendrop approve your case faster.

Do I have to pay customs duties or import taxes?


➡️ No — you will not be charged any extra customs duties or import taxes.

➡️ All orders shipped through RedBeat (fulfilled by Zendrop) are sent Delivered Duty Paid (DDP), which means customs clearance and import taxes are fully covered by us.

➡️ You only pay the price shown at checkout — no hidden fees on delivery.







How will I know my refund has been processed?



➡️ Once approved, you’ll receive a confirmation email.

➡️ Refunds take 5–10 business days to appear on your original payment method, depending on your bank or provider.



How long does processing take before my order ships?



All orders require 1–3 business days for processing before they are shipped. This allows us to carefully prepare and package your items.




When will I receive my tracking number?


Once your order has been shipped, a tracking number will be generated. Please note that it may take up to 3 business days for tracking updates to appear in the system after shipment.





How long does shipping take?


Shipping times vary depending on your location and the shipping method chosen at checkout. Estimated delivery times will be displayed during checkout.





Why isn’t my tracking information showing yet?


Don’t worry! Tracking details can sometimes take up to 3 business days to update after your order has shipped. If it has been longer than this, please contact us and we’ll be happy to assist.




Didn't find what you were looking for? Feel free to contact us at any time.